Terms & Refund

The use of this Website and/ or our services constitutes your agreement to the following terms and conditions:

• 1. If you do not agree with any of these terms and conditions, please do not continue with this Website or our services.
• 2. If you are under the legal age of consent for your respective district then you are not allowed to access or use this Website or Our services.
• 3. You acknowledge and agree that you must be of legal age to purchase any of our products or services available on this Website or otherwise.
• 4. By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You also agree to be legally bound by these terms and conditions, which form the entire agreement between (Client) and Penguin Book Publishing LLC

Definition of Terms

"Website" means all online content on Penguin Book Publishing LLC website pages.

"Customer," "You," or "Yours" means and refers to you and/ or any other person submitting an order to Penguin Book Publishing LLC on your behalf.

"Company," "We," "Our", or means and refers to Penguin Book Publishing LLC, a company registered under the laws of the State.

"Product or Services" means and refers to all services and products provided by Penguin Book Publishing LLC to a customer in accordance with his/ her order.

"Order" means an order via phone or e-mail made by a customer to purchase services or products Penguin Book Publishing LLC provides. Orders are confirmed by down payments via check, credit card, cash receipt, bank wire transfer, Western Union, or PayPal transfer.

Our Services

You must carefully read and understand the refund policy to have full knowledge of the privileges and limitations governed by Penguin Book Publishing ’ Policy. You must read these Terms and Conditions before submitting any Order and/ or payment to this Website.

Returns

We do not accept any returns on fulfilled orders due to the nature of the products we produce.

If changes need to be made to ensure quality standards such as editing and proofreading services are adhered to, alongside requirements being followed, we have a revision process in place that is there to help all customers, as their satisfaction is the most important thing to us.

If the fulfilled product does not meet the requirements, as specified at the placement of the order, we will begin an extensive internal review and either revise or recreate the content at no additional cost.

Revisions

Each package has its own revision policy, per the service description of each individual package. We provide revisions within 5 to 10 days of the order going into the Waiting for Customer Approval status in our Order Management Platform. The revision period will depend on the ordered package.

Revisions come into play at the end of the order process once the product has been presented for review and the status has been updated to Waiting for Customer Approval. At this time, the customer may request revisions directly by sending their assigned Project Manager an email to ensure that the originally provided requirements have been met on the entire product.

The customer is always welcome to make changes personally to any content they receive from us after the order has been fulfilled and before publishing, as it is delivered in a Word format, and they own the rights to it.

Penguin Book Publishing handles refunds on a case-by-case basis. We take every measure to ensure that our clients and their needs are proficiently catered to.

Our teams will effectively collaborate with you to resolve all your issues to the best of our ability.

The conditions in which a refund may be provided include but are not limited to the ensuing clauses.

1. Ineligibility of Refund Claims

Clients are not liable to claim refunds in the following cases:

• 1.1 Late or delayed delivery due to a minor error or technicality, including but not limited to grammatical errors, typing errors, word count compensation, and references addition.
• 1.2 Penguin Book Publishing will not be liable for refunds in case of a delay from the client’s end.
• 1.3 Refunds will not be issued based on low word count.
• 1.4 Refunds will not be accepted if the client has not submitted a concern.
• 1.5 Refunds will not be accepted if delays occur due to the client’s addition of new requirements or any other outrageous demands that were not communicated at the time of order placement.
• 1.6 No refund claim is accepted for tips.

2. Change of Mind

Before Instating Work on the Project: The client can submit a claim for a refund before our writers and editors initiate any work on the process. Clients are liable to a refund only if a written email refund request is submitted within one business day after the order placement.

After Instating Work on the Project: All refund claims made after the project is started will only be catered to if the client has availed of at least three revisions. In such cases, the client will only be partially refunded to fairly compensate our internal teams.

3. Late Delivery

Penguin Book Publishing certifies On-time deliveries in all cases. However, if, for any unforeseen or unfortunate reason, the project is not delivered on time, and the client has made at least three attempts to contact the service, 50% of the refund will be processed- provided the client submits documented evidence that the late delivery was due to a fault at the company’s end.

• 3.1 Refunds for late deliveries will not be catered to if a fault causes the delay at the client’s end.
• 3.2 All cases of refunds will be settled with a mutual agreement between the client and the company.
• 3.3 In certain cases, partial refunds may be rewarded. The client may also be rewarded a refund in the form of a future discount to avail of the company’s services.

4. Inadequate Delivery

Penguin Book Publishing is dedicated to offering clients revisions to ensure that the delivery of the work meets all the discussed goals. We assign, reassign and rewrite your work to ensure complete satisfaction. We welcome our clients to provide feedback on all the work, which is then accommodated to meet the client’s set demands.

It is important to note that the refund request will only be accepted if the client has requested at least three revisions - in documented form and has communicated their concerns to The Universal Writers support/project management team on at least three occasions over a span of two weeks.

5. Communication channels

The client and company, Penguin Book Publishing LLC, is strictly limited to using only official emails and the assigned official company numbers listed below.

(239) 610-3060

(239) 350-0145

If a project is in pre-sales or post-sales. In that case, the client and company will only communicate via Teamwork, our project management online tool, by official email or by calling the assigned numbers for all ongoing communication, progress & delivery. If the client receives calls or emails from random numbers or email addresses about their project, Penguin Book Publishing LLC will not be responsible for any scams or activities.